General Questions

There are always questions to be answered, we have listed the three most common questions asked here at We hope we already give you your answer to your question and if by chance not please forward us an email at and we will certainly do everything possible to answer your concern. At the present time we do not offer online ordering. We hope to offer sometime in the near future.

Collapsible content

What should I do if I did not receive my order confirmation or shipping confirmation email?

Please check your Spam E-Mail folder just in case the confirmation email got delivered there instead of your inbox. If you continue to encounter issues with your order or notifications please contact our customer service at:

Can I cancel or modify my order before it is shipped?

Yes, you can. Please send us an email to Unfortunately, we are unable to make changes (including cancellations) to orders after they have been shipped. If you would like to initiate a return or exchange, please visit our returns/exchange section of the FAQs or email

How do I contact the Amsterdam Tulip Museum customer service?

Feel free to reach out to us at any time by email. We typically reply in 24-48 hours if you sent an email during business days, if you sent an email during the weekend the reply can take a day longer.

Payment & Security

Security is of great concern to you and us here at Please have a look at the questions below if you have a concern regarding payments and security and hopefully we have answered your question there. If not, please forward us an email at with any concern you may have.

Collapsible content

What payments methods can I use?

Eurocard / Mastercard
(International) bank transfer
iDEAL  – Can only be used by Dutch customers

All the payments are done in Euro.

Why is is my credit card declined?

If you’ve had a debit or check card payment declined and you have enough money in your account to cover the payment, there are several conditions that can prevent your payment from going through:

  • The payment amount exceeds your daily spending limit.
  • Your debit card has been locked by your issuing institution. This often happens when you enter an incorrect Pin at an ATM more then a few times.
  • Missing or incorrect card information.
  • Our system is not able to verify the address provided to the card address on file.

Can you guarantee me a secure payment?

We understand your concerns about the security of your personal and credit card information on the Web, which is why we guarantee your security 100%. Thawte Web Security Solutions protects you and your credit card information every time you shop at, you are shopping on a secure server that encrypts all of your personal information, including name, address, phone number and credit card number. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions with a certificate from Thawte. Encryption ensures that no one can access or use your personal information!

Do you have a minimum order amount?

yes, we apply a minimum order amount of € 15,00 shipping costs excluded.

Shipment & packaging

If  you have questions on how shipping & packaging is handled here at we like to try and answer them in this category. We hope that your question will be answered here and if not, please do not hesitate to send us an email at

Collapsible content

What are the shipping costs?

Benelux € 7,50 / free shipping for orders over € 100
Europe (EU) € 13,00 / free shipping for orders over € 125
Rest Europe (non EU) € 15,00 / free shipping for orders over € 150
Rest of the world € 24,50 / free shipping for orders over € 200

The receiver of the package is liable to pay any inbound duties, taxes and fees which your local customs authority deems appropriate. For more information regarding your country’s custom policies please contact your local customs office.

How will my package be shipped to me?

We use different parcel couriers depending on the weight and destination of a shipment. We ship via PostNL or DHL. All orders will arrive well-protected in sealed plain box(es) or envelope(s). Our staff is trained to handle all products with the utmost care.

When will my order be processed?

We start immediately, which actually means within 2-3 business days depending on the day. Orders placed in on Saturday or Sunday will be processed the next business day. We can not ship on national holidays.

When will my order arrive?

Standard shipping times Benelux and Germany: 5-7 business days.
Rest of Europe: 10-15 business days.
International orders outside of the EU: 15-20 business days.

If you have not received your product(s) 30 days after placing your order, please contact our customer service at

We do not ship to the following countries! does not ship to following countries because we have found that too many times shipments get lost at customs and/or the amount of import documentation and/or exuberant cost of shipping and duties. We are sorry to have to take these measures but truly hope for your understanding.

Afghanistan, Brazil, Central African Republic (CF), Chile, China, People’s Republic Of (CN), Cocos (Keeling) Islands, Comoros, Cuba, Equatorial Guinea (GQ), Falklands, Guinea Bissau (GW), Heard Island And McDonald Islands, Iran (IR), Iraq (IR), Johnston Island,Kiribati, North Korea, Mayotte Island, Myanmar (MM), Nauru, Niue, Russia (RU), Rwanda(RU), Saint Pierre Et Miquelon, Sao Tome & Principe, Sierra Leone (SL), Solomon Islands, Somalia (SO), St. Helena (S. Atlantic), Sudan (SD), Svalbard And Jan Mayen, Syria (SY), Tajikistan, Timor-leste, Tokelau Islands, Turkmenistan, Republic Of (TM), Tuvalu, Wake Islands Wallis And Futuna.

Returns & Exchange

We certainly hope you do not need any questions answered from the returns & exchange section, but if you do we hope that we can answer them. If you find that you need more details besides the information given here, we advise you to send us an email at

Collapsible content

What is your return & exchange policy?

Only items purchased on the official shop can be returned within 14 days after receiving your order. All of our products (excluding sale items) can be returned as long as they have not been used in any way and are in their original state with the original packaging.

We do not accept returns for items purchased in our physical store.

How can I exchange my order for another size or product?

We do not offer exchange. If you prefer a different size or colour, follow our return guide and place a new order with the correct size via our website.

How can I return my order?

To initiate a return, please email costumer service: and and inform us about the reason for the return. When the announced return meets the conditions, you will receive an email confirmation. Add a printed copy of this email confirmation to the return. Unfortunately, we do not accept unannounced returns.

Please send all returns to:
Amsterdam Tulip Museum
Prinsengracht 116
1015 EA Amsterdam

As soon as we have received the return in good condition, the amount paid will be refunded within 5 working days. Return costs are not reimbursed.